- Knowledgebase
- Sym Creation
- AI Generate Script
-
Symtrain Basics
-
Users and Teams
-
Assignment
-
Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
-
Playback and Scoring
-
Reporting
-
Use Cases
AI Generate Script
AI Generate Script
As a Sym Creator, Click Create a Sym, Name sym, select the type of sym you want to create, and add a label to organize the sym within your library if needed. You can add a label after the sym is created as well. Click AI Generate option to generate a script for a scenario using Sym AI. The more detailed you can be in what you want the scenario to do with the process you are explaining and the outcome you want, the better the script will be. You can even add emotions you want the customer or agent to have at any stage of the conversation. Once you have defined your script details, click generate script. After it generates you will add keywords/phrases/alternatives like with all other script options. There is a 500 word limit for your script description. |