- Knowledgebase
- Sym Creation
- Coaching Syms
-
Symtrain Basics
-
Users and Teams
-
Assignment
-
Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
-
Playback and Scoring
-
Reporting
-
Use Cases
Coaching Syms
Coaching Syms
A coaching sym is just a Beginner, Intermediate or Advanced sym broken into sections so that the trainee can have very short syms to practice over and over, the sections they struggle with. This allows the trainee to retain this information quickly because they are getting a lot of repetitions of sections or parts of processes and conversations they struggle the most. The Sym Creator can then create a module or training plan with each section and the entire sym so that the trainee can practice the process section by section and then as an entire process. |