| As a Sym Creator, Click Create a Sym, Name sym, select the type of sym you want to create, and add a label to organize the sym within your library if needed. You can add a label after the sym is created as well. In the upper right you can click Edit Sym Detail. There are 3 steps. 1 is Sym Details, the step you just did in naming the sym, selecting the sym type and adding labels if you want. Step 2 is Personalize. Choose language of sym. Defaults to English. Customer name, Agent name and select Customer voice. Always add a computer voice and you can change to a real voice after sym is competed if you want. There are different gender and accent options. You do not have to change the Customer and Agent name, but you can. Step 3 is Advanced. Some options are good options for more advanced syms. You can disable view script and highlight hotspots in Test mode. It defaults to showing both in test mode. You can choose to hide scoring which might be a good option for beginner syms and enable 1 click post sym survey that if enabled, will show trainees this survey for first time execution of sym only. |
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