- Knowledgebase
- Sym Creation
- Hot Spots
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Symtrain Basics
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Users and Teams
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Assignment
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Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
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Playback and Scoring
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Reporting
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Use Cases
Hot Spots
Hot Spots
Once the visual screen shots are uploaded, a sym creator can click the image they want to add interaction to. We call this interaction Hot Spots. We have 4 interactive Hot Spots- button, dropdown, check box and text field, and 2 non interactive Hot Spots, Highlight and Coaching Tip. Interactive Hot spots must be clicked for the sym to continue to next interaction or script line, and you will want to also click 'Click To Advance' when adding the Hot Spot. Non interactive Hot Spots have a time out you can set, and you will want to also click 'Highlight and Go' when adding the Hot Spot. If a coaching tip has voice added- the time out will be disabled. It will Advance once the voice interaction is complete. 'Highlight and Go' would still need to be clicked when creating the Hot Spot. |