Measuring Success with SymTrain

What needles can we watch for movement?

Here are some ways to measure success with SymTrain. Some are industry-specific, while others are universal. 

Increase in: 

1. employee confidence (measure with survey)
2. carrier sales margins
3. # of customers 
4. loads per carrier or shipper (measure every 3/6/9 months) 

Decrease in: 

1. hours required for training facilitator to deliver content 
2. hours required for training facilitator to assess trainees’ performance 
3. hours required for role play training (e.g. “Jana no longer spends 4 hours each week doing role play training with new hires”) 
4. hours/days needed for a trainee to complete training on (insert topic)
5. hours required for a manager to assess employee performance on a specific task
6. people-hours needed to assess trainee proficiency in pitching a trucking load to a potential carrier 
7. training resource costs 
8. # of call escalations
9. attrition (e.g. “in 1st 90 days, attrition decreased from 50% to 25%”)
10. # of new Medicare enrollments within 1st 8 weeks of training 
11. average call handling time for customer support reps (because they’re more proficient and efficient at guiding customer troubleshooting over the phone)