- Knowledgebase
- Sym Creation
- Overview Video
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Symtrain Basics
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Users and Teams
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Assignment
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Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
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Playback and Scoring
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Reporting
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Use Cases
Overview Video
Overview Video
A Sym Creator can add an Overview video to any sym. This is optional but a great addition to a sym build. The video is designed to be an overview of what the trainee can expect in the sym they are about to complete. It can be a few seconds to several minutes. 15MB max. A sym creator can go to Syms on the far left side of dashboard, and go to the actions (3 dots) on the far right of every sym, and add an overview video by dragging and dropping or click to upload an .mp4 video. |