- Knowledgebase
- Sym Creation
- Random Branching
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Symtrain Basics
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Users and Teams
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Assignment
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Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
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Playback and Scoring
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Reporting
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Use Cases
Random Branching
Random Branching
Random Branching is an single audio sym that allows a Sym Creator to add multiple scripts that have multiple ways a single conversation can take. Every time a Trainee executes the Random Branched sym, SymTrain will at random select one of the branches. This not only helps the trainee learn the best way to handle, these obstacles and questions, but it also allows them to practice and gain confidence getting them at random. |