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- Knowledgebase
- Sym Creation
- Sym Types
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Symtrain Basics
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Users and Teams
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Assignment
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Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
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Playback and Scoring
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Reporting
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Use Cases
Sym Types
Sym Types
| Here are the types of syms you can create in SymTrain. Audio- back and forth conversations, Visual- Screen navigation, Audio & Visual- Audio and visual together, Chat- email-text only, Visual chat- email-text with screen navigation. These can be created for Assessment, Onboarding, Coaching, Benchmarking existing agents, in many different ways and levels of difficulty for maximum retention fast. We do this by creating Beginner-Intermediate, Advanced and coaching syms. |