- Knowledgebase
- Assignment
- Training Plans
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Symtrain Basics
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Users and Teams
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Assignment
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Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
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Playback and Scoring
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Reporting
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Use Cases
Training Plans
Training Plans
Training Plans are groups of syms and modules created as a planned exercise for Trainees. Training Plans can have defined success metrics for completion, required repetitions and date range for completion. Training Plans can be cloned and edited for ease of reuse. Training Plans can also be prescheduled for future dates, and the trainees assigned will not see them until the start date of that plan. Sym Creators and Managers can create and assign Training Plans. |