Things to try when you're having problems
If you are experiencing issues with SymTrain, try these in order:
- Refresh the webpage
- Clear cache/cookies
- Chrome
- Click Tools Menu (3 dots in upper right corner)
- Select History
- Select Clear Browsing Data on left. Set time range.
- Close out chrome and reopen
- Edge
- Select Settings (Upper right corner of browser)
- Select Privacy, Search, and Services
- Select Choose what to clear under Clear Browsing data
- Select time range
- Select Cookies and other Site data
- Click Clear Now
- Chrome
- Log out and log back in
- Change web browsers
- If you are using Chrome, try Edge and vice versa
- Make sure to try both browsers and clear cache/cookies on each browser (Refer to step #1 to clear cache/cookies)
- If your audio is not working, make sure you have enabled your microphone.
- Reach out to trainer
- If the steps above don't resolve the issue, contact your trainer for help.
- Screen share with your trainer to help verify issue