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Emotional sentiment scores

Knowing how to dissect trainee performance

Our emotional scoring algorithms correlate the voice wave patterns with human emotional reactions/responses (energy, concentration, and confidence).

The algorithms were created to detect, analyze, and reveal real and genuine emotions and pick up simulated/acted emotions. Therefore, simply changing the tone of your voice does not always result in an improvement in your scores.

Confidence

Using a lot of filler words (um, ah) will affect this score. 

This classification measures the trainee’s overall level of certainty. It considers a balance or lack thereof between the logical and the emotional activities from uncertainty to confidence. 

TOO LOW: Trainee expresses uncertainty, less confidence, and confusion. 

LOW: Trainee expresses some certainty, less empathy, with high confidence. 

TARGET: Trainee expresses certainty, confidence, and understanding. 

Energy

Having a lot of lulls and pauses in the conversation can affect this score.
This classification measures the trainee’s overall level of energy and connection. It considers a range of energy from extremely low, like tranquility or boredom, to extremely high, like irate or agitated. 

TOO LOW: Trainee expresses a low level of energy, such as sadness, sleepiness, or detachment. 

LOW: Trainee expresses some level of energy, excitement, irritation, agitation, or surprise. 

TARGET: Trainee expresses a comfortable level of energy, alertness, collaboration, involvement, and self-control. 

Concentration

Concentration- Focus- (Pace)- going fast and slow in the delivery of what is being said can affect this score.

This classification measures the trainee’s overall level of concentration or involvement in a conversation. It considers how focused and engaged a trainee is in a conversation. 

TOO LOW: Trainee expresses a low level of concentration, focus, and warmth. 

LOW: Trainee expresses pessimism and appears cold and disconnected. 

TARGET: Trainee expresses a comfortable level of connection, warmth, and concentration.