Upload Call Script

As a Sym Creator, Click Create a Sym, Name sym, select the type of sym you want to create, and add a label to organize the sym within your library if needed. You can add a label after the sym is created as well. Click Upload a script in a word .doc or .docx format that has been written out using Customer and Agent. You can change those names once the script is uploaded. If you want to upload a script that does not use the names Customer and Agent, before you upload a script go into Sym Detail, Personalize (Step 2) and change the names to reflect the exact names on your script. Having names that do not match the script when uploaded will result in all the script lines being uploaded to the Agent side. You can easily switch the lines to the correct side of the conversation by clicking on the script bubble and clicking the green sphere with arrows next to the Agent and Customer icon. You can note keywords or phrases in your script before uploading by placing <-keyword or phrase.-> around the keyword or phrase. If there is punctuation at the end of the keyword or phrase, include it in the notations <-include punctuation!-> If you choose not to add keywords or phrases in the uploaded script, you can add them by script line.