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- Knowledgebase
- Users and Teams
- User Management
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Symtrain Basics
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Users and Teams
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Assignment
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Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
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Playback and Scoring
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Reporting
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Use Cases
User Management
User Management
| Org Admin is the only role that can manage user access. In this feature, Org Admins can add and deactivate users (manually or in bulk). Additionally, Org Admins can Activate or Deactivate any users as needed. We always recommend deactivating users vs. deleting users so that data can be restored for a user if needed. Once a user is deleted, so is all of their data. You can have unlimited deactivated users in SymTrain. |