- Knowledgebase
- Reporting
- User Report
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Symtrain Basics
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Users and Teams
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Assignment
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Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
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Playback and Scoring
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Reporting
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Use Cases
User Report
User Report
The User and Sym reports are for real time. There is no option to pull by date range. The Sym report will show you all of the syms you currently have in your sym library. It also shows # of assignees, # of attempts, among other things. This report lets you see if people are using the syms you have created? The User Report will show every user in the system right now and if they are active or not. You can also filter it by status. It gives overall stats by user and their usage. Every role can see and pull reports except a Trainee. |