- Knowledgebase
- Reporting
- User Results Report
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Symtrain Basics
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Users and Teams
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Assignment
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Sym Creation
- Syms
- Sym Management
- Sym Length
- Labels
- Audio Sym Creation
- Keywords
- Alternative Words
- AI Generate Script
- Record Convo
- Voices
- Upload Call Script
- Visual Sym Creation
- Chat Sym Creation
- Sym Action Options
- Creating a Module
- Overview Video
- Edit Sym Detail
- Upload screen shots
- Hot Spots
- Sequencing and Multi Hot Spot
- Editing Syms and Sym Versioning
- Preview Screen for Visual Syms
- Replace Image for Visual Syms
- Publishing a Sym
- Adding Script Lines to screenshots in a Visual Sym
- Cloning a Sym
- Beginner-Intermediate and Advanced Syms
- Coaching Syms
- Random Branching
- Sym Types
- Upload Call Recording
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Playback and Scoring
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Reporting
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Use Cases
User Results Report
User Results Report
The Sym and User Results Reports can be pulled in real time or for historical data because it can be pulled by date range. These reports give the broadest view of usage. These reports can be pulled by date range and a variety of other filters to minimize the detail you receive. The Sym Results report is by sym, user, scoring, and other details. You will also have a link to the playback for every sym completion on the report. The User Results report gives a lot of the same detail as the Sym Results Report, but this report is by user and usage is an average of all the activity each user has completed within the date range you have set. Every role can see and pull reports except a Trainee. |